Your Privacy Matters

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Effective Date: March 10, 2025

Your Privacy Matters

At PVWMS (Package Valet Warehouse Management System), we are committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

Information We Collect

Personal Information
  • Full name (first and last name)
  • Email address
  • Phone number
  • Job title and company information
  • Business address and contact details
Business Information
  • Company name and details
  • Warehouse and inventory data
  • Order and shipment information
  • Billing and payment details
  • Customer identification numbers
System Information
  • Login credentials and authentication data
  • Account preferences and settings
  • Session information and timestamps
  • System usage and activity logs
Communication Data
  • Chat messages and conversations
  • SMS/text message preferences
  • Email communications
  • Support tickets and interactions

How We Use Your Information

Service Delivery

Providing warehouse management services, processing orders, managing inventory, and coordinating shipments.

Account Management

Creating and maintaining user accounts, authentication, and providing personalized access to your data.

Notifications

Sending alerts about orders, shipments, appointments, and other important account activities.

Analytics & Reporting

Generating reports, analyzing warehouse efficiency, and providing business insights.

Customer Support

Providing technical support, resolving issues, and improving our services.

Legal Compliance

Meeting regulatory requirements, maintaining records, and ensuring business compliance.

We Do NOT Share Your Data

PVWMS does not sell, rent, or share your personal or business information with third parties for marketing purposes.

Limited Exceptions:

We may only share your information in these specific circumstances:

  • Service Providers: Trusted vendors who help us operate our systems (e.g., payment processors, cloud hosting)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Protection: To protect our rights, property, or safety, or that of our users
  • With Your Consent: When you explicitly authorize us to share specific information

How We Protect Your Data

  • Encrypted Data Transmission
  • Secure Database Storage
  • Access Controls & Authentication
  • Regular Security Monitoring
  • Regular Security Updates
  • Staff Security Training

Data Retention

We retain your information for as long as necessary to:

  • Provide our warehouse management services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records for operational purposes

Inactive accounts may have data archived after 3 years of inactivity, but we will retain essential business records as required by law.

Your Privacy Rights

Access

Request to see what personal information we have about you.

Correction

Request corrections to inaccurate or incomplete information.

Deletion

Request deletion of your personal information (subject to legal requirements).

Opt-Out

Opt out of non-essential communications like marketing emails or SMS.

To exercise these rights: Contact us at support@pvwms.com or call 727-350-3350 ext. 3

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Session Management: Keep you logged in safely
  • Preferences: Remember your settings and preferences
  • Security: Protect against unauthorized access
  • Functionality: Enable system features to work properly

Note: We do not use third-party analytics or advertising cookies. Our cookies are essential for system operation and security.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Email notification to registered users
  • Notice on our website and client portal
  • In-system notifications for active users

Continued use of our services after updates constitutes acceptance of the revised policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your information:

Email: support@pvwms.com

Phone: 727-350-3350 ext. 3

Hours: Mon-Fri 9:00 AM - 3:45 PM EST

SMS Terms: Manage SMS Preferences

We're here to help with any privacy concerns

© 2025 PVWMS - All Rights Reserved